Refund Policy

1. 14-day money-back guarantee

New paid subscriptions to any Pin Publisher plan (Creator or Pro) come with a 14-day money-back guarantee. If you're not satisfied with the service for any reason, contact us within 14 days of your first payment and we will issue a full refund of that charge — no forms, no interrogation.

2. Free trial

Creator plans include a 15-day free trial. You can cancel at any point during the trial from your Billing settings and you will not be charged. If you forget to cancel and are charged on day 16, the 14-day money-back guarantee in section 1 still applies.

3. Monthly subscriptions after day 14

After the initial 14-day window, monthly subscription payments are generally non-refundable. You can cancel your subscription at any time from your Billing settings; you will retain access to paid features until the end of the current billing period, and no further charges will be made.

4. Annual subscriptions

If you purchase an annual plan and cancel after the 14-day window, we offer a prorated refund for the unused whole months remaining in your subscription term, minus a small administrative fee equal to one month at the equivalent monthly rate. Contact us to request the calculation.

5. Service disruptions & failed publishing

Pin Publisher depends on the Pinterest API. If a widespread outage on our side prevents Pin Publisher from publishing scheduled pins for a sustained period, contact us — we will consider service credits or prorated refunds on a case-by-case basis. We can't refund for issues caused by Pinterest's own downtime, revoked Pinterest tokens, or account actions Pinterest takes on your linked profile.

6. What's not refundable

• Charges older than 14 days on monthly plans (except as noted in section 4).
• Accounts terminated for violating our Terms of Service or Pinterest's policies.
• Fraudulent chargebacks or payment reversals filed without contacting us first.

7. How to request a refund

Email support@pinpublisher.click from the email address associated with your account. Include your account email and the approximate date of the charge. Approved refunds are processed back to the original payment method within 5–10 business days, depending on your bank or card issuer.

8. Payment processor

Paid subscriptions are processed by our payment provider, Paddle.com Market Limited, acting as the Merchant of Record. Paddle handles billing, tax, and chargeback processing on our behalf. Refunds approved by Pin Publisher are issued through Paddle to your original payment method.